CANYBOOK · CUSTOMER CARE
Payment Methods
Simple guidance for reviewing your total and completing your CanyBook order.
Updated 18 October 2026
Check the options at checkout
The payment methods currently available for your order are shown at checkout. Availability can depend on the provider, your location, and order details. If no suitable method is displayed, contact us before placing an order.
Before you pay
Review the book title, quantity, currency, and final total before submitting payment. Check the product’s digital format, compatibility, and access information so you know what you are purchasing.
Payment confirmation
Follow the on-screen instructions from the payment provider. Your order status and confirmation will show whether the payment has been accepted. If payment is pending or fails, review the message shown before attempting the order again.
Need help with a payment?
Email contact@canybook.com with your order number, the email used at checkout, and a description of the issue. We can help you check the order status and understand the next step.
Refund information
For cancellation requests or problems with digital content, please read our Returns & Refunds policy.
Our company & contact details
CanyBook is operated by VELEORY LTD., registered in England and Wales. Company No: 16425723.
Registered Office: 34-35 Hatton Garden, London, ENG, EC1N 8DX, GB.