CANYBOOK · CUSTOMER CARE
Terms & Conditions
The terms that apply when you use CanyBook and purchase digital books.
Updated 18 October 2026
About CanyBook
CanyBook is operated by VELEORY LTD. Our company and contact details appear below. These terms apply to use of our website and purchases from our store, together with the information shown for your order and our linked policies.
Using the store
You must be at least 18 or have permission from a parent or legal guardian to place an order. Provide accurate contact and billing details, keep your account credentials confidential, and contact us if you believe your account has been used without permission.
Our digital books
Our products are digital editions supplied electronically; no printed copy is shipped. Please review the product description, included content, file format, device compatibility, and access requirements before ordering. If information is unclear, contact us before purchasing.
Orders, prices and payment
The displayed price, currency, and final checkout total apply to the order you submit. Review and correct your order details before confirming payment. Available payment methods are shown at checkout. Keep your order confirmation for reference and contact us if an order or payment appears incorrect.
Prices may change for future orders. If we discover a material error affecting an order, we will contact you to explain it and the available options.
Access and permitted use
Follow the access instructions supplied with your order. Access may depend on successful payment and the product’s stated requirements. If you cannot locate or use your purchase, contact us with your order number and book title.
Unless the product states otherwise, digital purchases are for personal use. Copyright and other rights remain with their respective owners. You may not resell or distribute a purchased file without the rights-holder’s permission.
Cancellations, faulty content and refunds
Our Returns & Refunds policy explains how to request help or cancellation. For UK consumers, where you expressly consent to immediate digital supply and acknowledge loss of the cancellation right, that right ends when supply begins. Rights relating to faulty, incorrectly described, or otherwise non-conforming digital content remain protected.
Privacy and responsibility
Our Privacy Policy explains how we handle personal information. Nothing in these terms excludes liability or limits consumer rights where doing so would be unlawful. Any mandatory protections that apply to you remain in force.
Changes and questions
We may update these terms for future use of the website and future orders. The version and order information applicable when you purchased remain relevant to that purchase. Contact contact@canybook.com with questions about these terms or an order.
Our company & contact details
CanyBook is operated by VELEORY LTD., registered in England and Wales. Company No: 16425723.
Registered Office: 34-35 Hatton Garden, London, ENG, EC1N 8DX, GB.