Who is responsible for your information?

VELEORY LTD. operates CanyBook and is responsible for the personal information described in this notice. You can contact us using the details below about your information or privacy rights.

Information we collect

Information you provide may include your name, email address, billing information, order details, account details, and messages sent to customer support. We may also collect technical information such as your IP address, browser type, device information, and activity needed to operate and protect the website.

How and why we use it

We use order and contact information to process purchases, provide digital products, manage accounts, and respond to enquiries. This processing is necessary to perform our contract with you or take steps you request before ordering. We use records where required to meet legal obligations, and technical information for our legitimate interests in keeping the store secure and improving its operation.

Cookies and service providers

Cookies support functions such as your shopping basket, account session, and website preferences. You can manage cookies through your browser and any consent controls shown on the website; blocking essential cookies may affect store functions.

We do not sell or rent your personal data. We may share the information necessary for payment processing, digital delivery, hosting, security, and website support with service providers, or disclose it where legally required. Payment providers also process information under their own privacy notices.

Retention and security

We retain information for as long as needed to provide our services, manage orders and enquiries, resolve disputes, and comply with applicable legal and record-keeping obligations. The appropriate period depends on the information and purpose. We use appropriate measures to protect information against unauthorised access, loss, and misuse.

Your privacy rights

Depending on the circumstances and applicable law, you may ask to access, correct, erase, restrict, or receive a copy of your personal data, or object to certain processing. Where processing relies on consent, you may withdraw that consent. Contact contact@canybook.com to make a request.

You may also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.

Changes to this notice

We may update this page to reflect changes to our services or privacy practices. The date above identifies the latest version.

Our company & contact details

CanyBook is operated by VELEORY LTD., registered in England and Wales. Company No: 16425723.
Registered Office: 34-35 Hatton Garden, London, ENG, EC1N 8DX, GB.

contact@canybook.com · +44 7460 668234